APOIO

 
 

1. FAQ

Shipment methods and cost


The delivery time and the shipping charges will vary depending the type of deliveries. You can also choose between a home delivery service or a different picking spot.The shipment cost will be automatically calculated and presented to you in the moment you make your order. As soon as your order leaves our storage, we will send you an email. PORTUGUESE MAINLAND The delivery time for orders made between Monday and Friday, before 12h00 am (CEST), will vary from 1 to 3 working days. PORTUGUESE ISLANDS The orders from Madeira (Madeira e Porto Santo) and Açores (Santa Maria, Terceira, São Jorge, Graciosa, Faial - Horta, Pico, Flores and Corvo) can take from 3 to 5 extra days. EUROPE For other European areas, check where your order is and the estimated waiting time here. Don’t Forget: In certain times of the year, the delivery time can be longer than usual due to other circumstances beyond our control.




Keeping track of your order


At any moment, you can check where order is here.




I still haven’t received my order


If you haven’t received your order yet or the established deadline has already passed, check your email, because probably you already received an email informing the order already left our storage.Check where your order is right here. Don’t Forget: At certain times of the year, the delivery time can be longer than usual due to other circumstances beyond our control.




The products I received were not the ones I ordered or have defect


If you received a product with defect or different from the ones you order, we will reimburse the value of the product and the shipping cost associated whit those products, after checking the condition of the articles with our support team. In that case, please contact our support team indicating the delivery number and the wrong or defective products. Afterwards, please follow the steps indicated by our team.




I didn’t receive all the products I order. What should I do?


Check your e-mail to see if we informed you that some of the products weren’t available. If that’s the case, we will reimburse the value of the product that is missing and any kind of cost of shipping associated with that product. If you didn’t receive any email from us, please contact the Customer Support and we will answer you as soon as possible.





 

2. HOW TO MAKE A PURCHASE AT SIMPLU

Buy at Simplu


Go to our online store and find what you are looking for. If you prefer, it is possible to use different filters to find the product you want more easily. As soon as you have all the chosen products in the shopping cart, click on it to make your order. Don’t forget to put your promotional code, in case you have one. If you want to add your tax number, it will be had it in the delivery document. You can also choose between a home delivery service or a different picking spot. Afterwards, select the paying method and, “finish order”. As simple as that!

You don’t need to be registered in our website to buy from us, but, if you do, your credit card data will be saved and that will simplify the process in your next order.

Check your e-mail, because you will receive a confirmation mail with all the details from your order.

Check the status of your order here and, if you have any doubt, please speak with us.




Where can I buy Simplu’s products?


To buy anything from us, you can do it through our Online Store or in one of ours Partners. Just choose the best option for you!





 

3. PAYMENTS

Register at Simplu.pt


Register at Simplu.pt and benefit from multiple advantages.

You'll be able to save time in your next shopping session, because you won’t have to introduce your data again.

Check, at any moment, the status of your order and your purchases track record.




Change my data


At any given moment it’s possible to change your password, address or phone number. For that you can just go to “My Account” section.




I forgot my password


If you can’t remember your password, don’t worry, it is very easy to get it back. When you are login in choose the option “Forgot Password” and just add your e-mail address, so that we can send you a message with a link with which you’ll be able to create another password.





 

4. SHIPMENTS

Shipment methods and cost


The delivery time and the shipping charges will vary depending the type of deliveries. You can also choose between a home delivery service or a different picking spot.The shipment cost will be automatically calculated and presented to you in the moment you make your order. As soon as your order leaves our storage, we will send you an email. PORTUGUESE MAINLAND The delivery time for orders made between Monday and Friday, before 12h00 am (CEST), will vary from 1 to 3 working days. PORTUGUESE ISLANDS The orders from Madeira (Madeira e Porto Santo) and Açores (Santa Maria, Terceira, São Jorge, Graciosa, Faial - Horta, Pico, Flores and Corvo) can take from 3 to 5 extra days. EUROPE For other European areas, check where your order is and the estimated waiting time here. Don’t Forget: In certain times of the year, the delivery time can be longer than usual due to other circumstances beyond our control.




Keeping track of your order


At any moment, you can check where order is here.




I still haven’t received my order


If you haven’t received your order yet or the established deadline has already passed, check your email, because probably you already received an email informing the order already left our storage.Check where your order is right here. Don’t Forget: At certain times of the year, the delivery time can be longer than usual due to other circumstances beyond our control.




The products I received were not the ones I ordered or have defect


If you received a product with defect or different from the ones you order, we will reimburse the value of the product and the shipping cost associated whit those products, after checking the condition of the articles with our support team. In that case, please contact our support team indicating the delivery number and the wrong or defective products. Afterwards, please follow the steps indicated by our team.




I didn’t receive all the products I order. What should I do?


Check your e-mail to see if we informed you that some of the products weren’t available. If that’s the case, we will reimburse the value of the product that is missing and any kind of cost of shipping associated with that product. If you didn’t receive any email from us, please contact the Customer Support and we will answer you as soon as possible.





 

5. RETURNS

Register at Simplu.pt


Register at Simplu.pt and benefit from multiple advantages.

You'll be able to save time in your next shopping session, because you won’t have to introduce your data again.

Check, at any moment, the status of your order and your purchases track record.




Change my data


At any given moment it’s possible to change your password, address or phone number. For that you can just go to “My Account” section.




I forgot my password


If you can’t remember your password, don’t worry, it is very easy to get it back. When you are login in choose the option “Forgot Password” and just add your e-mail address, so that we can send you a message with a link with which you’ll be able to create another password.





 

6. REGISTRATION

Register at Simplu.pt


Register at Simplu.pt and benefit from multiple advantages.

You'll be able to save time in your next shopping session, because you won’t have to introduce your data again.

Check, at any moment, the status of your order and your purchases track record.




Change my data


At any given moment it’s possible to change your password, address or phone number. For that you can just go to “My Account” section.




I forgot my password


If you can’t remember your password, don’t worry, it is very easy to get it back. When you are login in choose the option “Forgot Password” and just add your e-mail address, so that we can send you a message with a link with which you’ll be able to create another password.





 

Register at Simplu.pt


Register at Simplu.pt and benefit from multiple advantages.

You'll be able to save time in your next shopping session, because you won’t have to introduce your data again.

Check, at any moment, the status of your order and your purchases track record.




Change my data


At any given moment it’s possible to change your password, address or phone number. For that you can just go to “My Account” section.




I forgot my password


If you can’t remember your password, don’t worry, it is very easy to get it back. When you are login in choose the option “Forgot Password” and just add your e-mail address, so that we can send you a message with a link with which you’ll be able to create another password.





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