APOIO

 
 

1. FAQ

Return Policies


When it comes to Exchange or return articles you must know that:

The returned items must be in the same conditions that they were when received.

DON'T FORGET: The personalized products can not be returned or exchanged.

As soon as we get your package, we’ll check the condition of product(s) and we’ll reimburse you for the returned ones. Be aware that by sending the returned goods by post mail, we don’t accept payment upon reception method and we’ll not return the shipment costs or returning costs.




Refunds


The deadline for reimbursements may vary from 3 to 12 working days, after we received your returned products in our storage. As soon as we get to check the condition of the articles, we’ll send you an e-mail to inform you.

Remember that the refund we’ll be made in the same payment method used in your shopping.

In case you receive a product with defect or that you didn’t order and decide to send it by email, make sure you include in the package the bill charges statement. As soon as we get to check the condition of the articles, we’ll reimburse you with the cost of the returned products and the shipments and returning expenses attached.

The reimbursement for transportation costs will be made after the product’s refund.





 

2. HOW TO MAKE A PURCHASE AT SIMPLU

Buy at Simplu


Go to our online store and find what you are looking for. If you prefer, it is possible to use different filters to find the product you want more easily. As soon as you have all the chosen products in the shopping cart, click on it to make your order. Don’t forget to put your promotional code, in case you have one. If you want to add your tax number, it will be had it in the delivery document. You can also choose between a home delivery service or a different picking spot. Afterwards, select the paying method and, “finish order”. As simple as that!

You don’t need to be registered in our website to buy from us, but, if you do, your credit card data will be saved and that will simplify the process in your next order.

Check your e-mail, because you will receive a confirmation mail with all the details from your order.

Check the status of your order here and, if you have any doubt, please speak with us.




Where can I buy Simplu’s products?


To buy anything from us, you can do it through our Online Store or in one of ours Partners. Just choose the best option for you!





 

3. PAYMENTS

Return Policies


When it comes to Exchange or return articles you must know that:

The returned items must be in the same conditions that they were when received.

DON'T FORGET: The personalized products can not be returned or exchanged.

As soon as we get your package, we’ll check the condition of product(s) and we’ll reimburse you for the returned ones. Be aware that by sending the returned goods by post mail, we don’t accept payment upon reception method and we’ll not return the shipment costs or returning costs.




Refunds


The deadline for reimbursements may vary from 3 to 12 working days, after we received your returned products in our storage. As soon as we get to check the condition of the articles, we’ll send you an e-mail to inform you.

Remember that the refund we’ll be made in the same payment method used in your shopping.

In case you receive a product with defect or that you didn’t order and decide to send it by email, make sure you include in the package the bill charges statement. As soon as we get to check the condition of the articles, we’ll reimburse you with the cost of the returned products and the shipments and returning expenses attached.

The reimbursement for transportation costs will be made after the product’s refund.





 

4. SHIPMENTS

Buy at Simplu


Go to our online store and find what you are looking for. If you prefer, it is possible to use different filters to find the product you want more easily. As soon as you have all the chosen products in the shopping cart, click on it to make your order. Don’t forget to put your promotional code, in case you have one. If you want to add your tax number, it will be had it in the delivery document. You can also choose between a home delivery service or a different picking spot. Afterwards, select the paying method and, “finish order”. As simple as that!

You don’t need to be registered in our website to buy from us, but, if you do, your credit card data will be saved and that will simplify the process in your next order.

Check your e-mail, because you will receive a confirmation mail with all the details from your order.

Check the status of your order here and, if you have any doubt, please speak with us.




Where can I buy Simplu’s products?


To buy anything from us, you can do it through our Online Store or in one of ours Partners. Just choose the best option for you!





 

5. RETURNS

Return Policies


When it comes to Exchange or return articles you must know that:

The returned items must be in the same conditions that they were when received.

DON'T FORGET: The personalized products can not be returned or exchanged.

As soon as we get your package, we’ll check the condition of product(s) and we’ll reimburse you for the returned ones. Be aware that by sending the returned goods by post mail, we don’t accept payment upon reception method and we’ll not return the shipment costs or returning costs.




Refunds


The deadline for reimbursements may vary from 3 to 12 working days, after we received your returned products in our storage. As soon as we get to check the condition of the articles, we’ll send you an e-mail to inform you.

Remember that the refund we’ll be made in the same payment method used in your shopping.

In case you receive a product with defect or that you didn’t order and decide to send it by email, make sure you include in the package the bill charges statement. As soon as we get to check the condition of the articles, we’ll reimburse you with the cost of the returned products and the shipments and returning expenses attached.

The reimbursement for transportation costs will be made after the product’s refund.





 

6. REGISTRATION

Return Policies


When it comes to Exchange or return articles you must know that:

The returned items must be in the same conditions that they were when received.

DON'T FORGET: The personalized products can not be returned or exchanged.

As soon as we get your package, we’ll check the condition of product(s) and we’ll reimburse you for the returned ones. Be aware that by sending the returned goods by post mail, we don’t accept payment upon reception method and we’ll not return the shipment costs or returning costs.




Refunds


The deadline for reimbursements may vary from 3 to 12 working days, after we received your returned products in our storage. As soon as we get to check the condition of the articles, we’ll send you an e-mail to inform you.

Remember that the refund we’ll be made in the same payment method used in your shopping.

In case you receive a product with defect or that you didn’t order and decide to send it by email, make sure you include in the package the bill charges statement. As soon as we get to check the condition of the articles, we’ll reimburse you with the cost of the returned products and the shipments and returning expenses attached.

The reimbursement for transportation costs will be made after the product’s refund.





 

Buy at Simplu


Go to our online store and find what you are looking for. If you prefer, it is possible to use different filters to find the product you want more easily. As soon as you have all the chosen products in the shopping cart, click on it to make your order. Don’t forget to put your promotional code, in case you have one. If you want to add your tax number, it will be had it in the delivery document. You can also choose between a home delivery service or a different picking spot. Afterwards, select the paying method and, “finish order”. As simple as that!

You don’t need to be registered in our website to buy from us, but, if you do, your credit card data will be saved and that will simplify the process in your next order.

Check your e-mail, because you will receive a confirmation mail with all the details from your order.

Check the status of your order here and, if you have any doubt, please speak with us.




Where can I buy Simplu’s products?


To buy anything from us, you can do it through our Online Store or in one of ours Partners. Just choose the best option for you!





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